Shipping Policy

Order Processing

At McKenzie Calgary Outfitters, every order is carefully prepared to ensure it meets our quality standards before leaving our fulfillment center.

Please allow 1–3 business days for order processing. Orders placed on weekends or public holidays will begin processing on the next available business day.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Estimated Delivery Times

Most orders are delivered within 5–15 business days, depending on your delivery destination.

We work with reliable international shipping partners to ensure your package is delivered safely and efficiently.

Please note that delivery times are estimates and may occasionally vary due to customs procedures, weather conditions, or carrier delays.

Free Shipping

We're happy to offer FREE shipping on every order, with no minimum purchase required.

There are no hidden shipping charges—your order will be delivered directly to your address at no additional cost.

Placing Your Order

Shopping with McKenzie Calgary Outfitters is simple:

  1. Browse our collections and add your favorite items to your shopping cart.
  2. Proceed to checkout and confirm that your shipping information is correct.
  3. Complete your payment securely through our SSL-encrypted checkout.
  4. Receive an order confirmation by email immediately after your purchase has been completed.

Delivery Delays

While we always strive to deliver orders within the estimated timeframe, occasional delays may occur during busy shopping periods, public holidays, severe weather, customs inspections, or other circumstances outside of our control.

If your shipment experiences an unexpected delay, our support team will gladly assist you and provide any available updates regarding your order.

Customer Support

If you have any questions regarding your shipment or require assistance with your order, our customer support team is always happy to help.

Email: info@mckenziescalgary.com

Shipping Protection

For added peace of mind, we offer optional Shipping Protection during checkout.

By selecting Shipping Protection, your order receives additional coverage against eligible shipping issues.

Shipping Protection Covers

Lost Shipments

If your package is officially confirmed as lost during transit, we will arrange a replacement at no additional cost.

Damaged Deliveries

If your order arrives damaged during shipping, we will replace the affected item(s) after reviewing your claim.

How to Submit a Shipping Protection Claim

If your order is covered by Shipping Protection:

  1. Contact our support team within 7 days of the delivery date or expected delivery date.
  2. Provide your order number.
  3. For damaged items, include clear photos of the package and product.
  4. For lost shipments, include your tracking number.

Once your claim has been reviewed and approved, we will arrange a replacement as quickly as possible.

Shipping Protection Exclusions

Shipping Protection does not apply in the following situations:

  • Incorrect or incomplete shipping information provided during checkout.
  • Packages marked as successfully delivered by the carrier but subsequently lost or stolen.
  • Delays resulting from customs inspections, import procedures, severe weather, or courier disruptions beyond our control.

Contact Us

If you have any questions regarding our Shipping Policy or Shipping Protection, please don't hesitate to contact us.

McKenzie Calgary Outfitters

Email: info@mckenziescalgary.com

We appreciate your trust in McKenzie Calgary Outfitters and look forward to delivering your order safely and efficiently.